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Terms and conditions

Return policy:

We do not cover your shipping costs back to us

We are happy to accept for return, any garment that is unworn and still fitted with all tags an that is despatched to us within 14 days of receipt by you. Late returns cannot be accepted and may be returned back to you

Please follow the return instructions on the returns sheet enclosed with your parcel and send it back to us within 14 days.

Refunds will be processed within 14 days, after your items are received.

Your payment will be credited back to the original purchaser’s credit card.

Sale items and items purchased in our store can only be returned for refund by credit note which can only be used in our store or online.


If you have an item that is damaged, faulty or soiled please contact [email protected]


Shipping information:

Denmark 3-5 working days with dao or postnord

Europe 7-10 working days with dao or postnord

Outside Europe 7-15 working days with UPS


Return information:

BALCI Copenhagen

Gothersgade 7,

1123 Copenhagen K