Terms and conditions
We do not cover your shipping cost back to us.
We are happy to accept for return, any garment that is unworn, and still fitted with all tags, and that is despatched to us within 14 days of receipt by you. Late returns cannot be accepted and may be returned back to you. Before you can ship your item back to us you must need a confirmation by e-mail. Your return must be shipped to our store, at the following address:
Gothersgade 7, st.tv
1123 Copenhagen K
Refunds will be processed within 14 days, after your items are received.
Your payment will be credited back to the original purchaser’s credit card (This is to prevent fraud). The amount payed for the items will be returned when BALCI Copenhagen have received the items.
Items purchased in our store, can only be returned for refund by credit note, within 8 days, which can only be used in our store.
No refunds of any kind will be permitted on custom ordered items and orders with discount, regardless of reason.
Warranty and complaint:
BALCI Copenhagen will give a 2 year guarantee on all items. The warranty doesn’t cover when defects, damage or wear and tear occurs due to misuse, lack of maintenance or common wear. The customer can choose as a consumer if a item should be repaired or replaced. The exception to this rule is if the replacement is impossible or would involve disproportionate costs for BALCI Copenhagen.
If you have an item that is damaged, faulty or soiled please contact [email protected]
We are happy to help you, if you have any questions please do not hesitate to contact us!
Denmark 5-7 working days with PostNord or DHL.
Europe 7-10 working days with PostNord or DHL.
Worldwide 10-15 working days with DHL Express.
Please note, if you replace an order Friday after 4 pm. Your item will be shipped Monday.